Travel Ready reserves the right to refuse an order, wholly or partially, in the following cases:
- If the product is not available;
- If your billing information is not correct or not verifiable;
- If your order is flagged up by the security systems as an unusual order or an order susceptible of fraud;
- If your bank transfer payment/reservation is not received timely;
- If there was an error in the price quote;
- If we could not deliver to the address provided by you;
- In the event of force majeure.
- Care of PO Box addresses
We will use all reasonable efforts to deliver the products ordered within the timescales indicated on the individual order confirmation to the User. Such timescales are not guaranteed delivery times and should not be relied upon. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.
If your product is not delivered within the specified timescale, please contact us with your client number or order number.
We only ship via a professional courier. We always require someone to sign off for delivery.
You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure for faulty goods or goods being returned due to our error we will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification E-mail and we will automatically and immediately ship to you at our own costs the correct replacement product.
Please follow the following procedure to return any products as a result of incorrect products being delivered or in any other circumstances
Please contact us and we will e-mail you a return label, a return number together with the return instructions.
- Pack the item to be returned (only unused items, with authentic labels, use instructions, guarantee leaflets and other hangtags and wrappings) in its original carton to prevent damage while in transit.
- Please print the return label and tape it on your return package.
- Please contact our express courier for pick up. You have to organize the pick up by our express courier within 14 calendar days from the date you notified us of your return request.
Only goods purchased online on the Site can be returned. As for any other return, we advise you to contact the store where you have purchased the goods.